Privacy Notice

Endsofttech Web Solutions (hereafter “Endsofttech”) complies with the standards and requirements set forth by the Data Privacy Act (DPA) of 2012, its Implementing Rules and Regulations, and other data privacy guidelines issued by the National Privacy Commission (NPC) or other relevant government agencies. At Endsofttech, we value your personal information and data privacy rights.

What Services are Covered by this Privacy Notice?

This Privacy Notice describes how we handle your personal information when you use this website and/or when you avail of our services (“Services”) in any of our locations. Among others, these Services may include the following:

• Customer service and marketing activities;
• In-store transactions;
• E-commerce transactions;
• Gift registry;
• Personal shopper services;
• Order delivery services;
• Veterinary, pet grooming, and boarding services;
• Promotional activities for events (e.g. doggie run or pet expo);
• Administration of our Loyalty Program.

This also outlines the purposes for which we use your personal information and the measures we implement to protect the privacy and security of your information.

What are not covered by this Privacy Notice?

This Privacy Notice DOES NOT cover the processing for:

• Recruitment and employment purposes. Such is covered by the corresponding Privacy Notice in the applicable Careers Website(s) and in the respective employment contracts with our employees.
• Sourcing and accreditation of vendors. Such is covered by the relevant data privacy provisions in their respective contracts with us and by a separate Privacy Notice made accessible to them.

What Personal Information Do We Collect and How Do We Collect Them?

When you avail of our Services, we may collect or receive all or some of the following categories of personal information:

• Identifiers: Personal identifiers and profile data, such as full name, email address, home or delivery address, signature, and loyalty card numbers.
• Contact Data: Contact data such as your mobile or telephone number.
• CCTV Footage: Videos and snapshots of your likeness may be captured inside our premises.
• Technical Data: Technical data such as cookies, web beacons, and other similar technologies for storing information may be used to collect your Internet Protocol (IP) address, computer/mobile device operating system information, type of web browser used, Unique Device Identifier (UDID) or mobile equipment identifier (MEID), and browsing behavior.
• Membership Data: Membership data may include birthdate and gender.
• User Profile Data: User profile data may include nominated username and password.
• Payment Data: Payment data such as the name of issuing bank, name of cardholder, first six digits and last four digits of the credit or debit card used or masked card information, e-wallet account number, and the amount involved.
• Email Address: Subscription to our newsletter entails the submission of your email address.
• Event Data: Event data may include the event name, event description, event type, event date and time, and event venue.

How Do We Use Your Personal Information?

We will use your information only for the following legitimate purposes:

• Customer Interaction and Service: Providing you with products, services, promos, or activities that you have availed; processing your orders, payments, and completing your transactions with us; contacting you in relation to your inquiries, requests or complaints; maintaining your accounts when you register in or use our digital platforms; verifying your identity when you access your account.
• Analytics, Marketing and Promotion: Performing data analytics and profiling for statistical, marketing, analytical, and research purposes; conducting business analyses to improve our goods and/or services; sending out market surveys, campaigns, promotions, and other marketing activities; communicating relevant products and services and advisories to you.
• Legal and Regulatory Purposes: Complying with the requirements of the law and legal proceedings; preventing, detecting, and investigating a crime; pursuing or defending our legal claim.
• Security and General Business Operations: Ensuring the security of our premises and the safety of our personnel and visitors; carrying out other legitimate business purposes.

Do We Share Your Personal Information with Other Entities?

Endsofttech ensures that your personal information shall be shared only in a manner that respects your privacy and in compliance with the requirements of the DPA. We may share your personal information with:

• Our Parent Company, Affiliates, and Authorized Personnel
• Service Providers: Including marketing partners, consultants, technology partners, service providers, hosting providers, third-party logistics providers, courier service providers, and those that help us with our business activities.
• Government Agencies: In compliance with applicable laws or when required by a competent court, relevant government office or agency.

What are our Legal Bases for the Processing of Your Personal Information?

We may process your personal information based on one or more of the following legal grounds:

• Consent: Based on your explicit consent, which you can withdraw at any time.
• Contractual Obligation: To fulfill our obligations under any agreement with you.
• Legal or Regulatory Obligation: To comply with legal or regulatory requirements.
• Legitimate Interests: Necessary for our legitimate interests, provided those interests are not overridden by your rights and interests.

How Long Do We Retain Your Personal Information?

We will keep your personal information for as long as necessary to carry out the Purposes set forth in this Privacy Notice or in accordance with prescribed retention periods under relevant regulations. We may also retain your personal data to enforce our legal rights or as required under the DPA.

How Do We Dispose of Your Personal Information?

Electronic files are erased, while physical records are shredded. Anonymization techniques may be used to remove identifiable information.

What are the Risks Involved?

Risk involves the chance of unauthorized collection, use, or access to your personal data. We implement measures to safeguard your personal information but cannot guarantee protection against all threats.

Where Do We Store Your Personal Information?

Stored in a secure facility in the Philippines or other countries where we or our Business Partners have facilities. Transfers comply with DPA requirements.

How Do We Protect Your Personal Information?

We implement organizational, physical, and technical security measures, including appointing a Data Protection Officer, conducting training, and using up-to-date technology.

Do We Use Cookies?

Yes, our website uses cookies for various purposes, including necessary cookies, analytics cookies, functional cookies, performance cookies, and advertisement cookies.

What Are Your Rights Under the Data Privacy Act?

• Right to be Informed: About the processing of your personal data.
• Right to Access: Request access to your personal data.
• Right to Object: Object to the processing of your personal data.
• Right to Erasure or Blocking: Request erasure or blocking of your personal data.
• Right to Rectification: Request rectification of inaccurate personal data.
• Right to Data Portability: Request to transfer your personal data to another organization.
• Right to File a Complaint: File a complaint with the National Privacy Commission.

How Can You Contact Us?

For questions or concerns about this Privacy Notice or your personal information, contact us at:

• Address: 17 Vatican City Drive, BF Resort Village, Talon 2, Las Piñas City, Metro Manila
• Email: customercare@vetassist.app
• Mobile: 0917 145 9294
• Tel: 02 7275 0125

Responsibilities of Pet Owner

All Pet Owners shall be required to:

• Have their Dog regularly vaccinated against Rabies and maintain a registration card/QR code which shall contain all vaccinations conducted on their Dog, for accurate record purposes.